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HELP & SUPPORT

Disclaimer

This website has no association or connection with either Valve Corporation or Dota 2. All registered trademarks and trade names belong to their rightful owners. Contents deemed harmful, illegal, defamatory, or infringing upon these trademarks by the respective companies will be removed promptly.


Frequently Asked Questions (FAQs)

General Questions

What is DotaIdeas?

DotaIdeas is a platform where you can freely share your innovative concepts related to Dota 2. Our features include the ability to suggest custom heroes, items, runes, buildings, and much more.

Is DotaIdeas free? What are the costs involved?

DotaIdeas is completely free to use for everyone. There are no hidden fees or charges. You can post and share your ideas without any financial commitments.

Can I upgrade my account? What are the benefits?

Yes, we offer a DotaIdeas Pro subscription. While the essential features are always free, the Pro plan offers extra perks. Your subscription helps to support ongoing website maintenance.

Will my posts be deleted in the future?

Your posts are safe with us and will not be deleted. We value every contribution that helps the community grow.

Account and Support

I lost access to my account. What are my options?

If you've lost access to your account, please reach out to our support team immediately at support@dotaideas.com for assistance.

I lost some posts during the version update. How can I recover them?

If you've noticed that some of your posts are missing after the v3 to v4 migration, please contact our support team at support@dotaideas.com for recovery options.

Is my personal information safe?

Your privacy is a priority for us. Rest assured, your personal information is not shared with third parties.

Is it possible to get a refund for a purchase?

If you're not satisfied with a purchase, you can contact our support team at support@dotaideas.com to discuss refund options.


Rules & Guidelines

  • Be respectful towards other members of the community. Everyone has different opinions and perspectives, and we encourage respectful and constructive debate. However, any personal attacks, insults, or toxic behavior will not be tolerated.
  • Keep the content safe for all viewers. Do not post any content that is illegal, explicit, or otherwise inappropriate. This includes uploading unsafe images or links.
  • Do not make threats or insinuate harm towards others. This includes threats of physical or emotional harm, as well as promoting or advocating for harmful behaviors or ideologies.
  • Follow all laws and regulations when posting content. This includes respecting intellectual property rights and not sharing illegal copies of content.
  • Do not spam or excessively self-promote. We welcome the sharing of relevant content and ideas, but please do so in a way that is respectful and not overly promotional.
  • Report any violations of these guidelines to the moderation team. If you see any behavior that goes against these guidelines, please report it to the moderation team so that it can be addressed.

Terms and Conditions

Introduction

These terms and conditions (the "Terms") apply to the use of the Dota Ideas website (the "Website") and all related services provided by Dota Ideas (the "Company"). By accessing or using the Website, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Website.

Eligibility

You must be at least 13 years old to use the Website. By using the Website, you represent and warrant that you are at least 13 years old and have the legal capacity to enter into a binding agreement.

User Conduct

You agree to use the Website only for lawful purposes and in accordance with these Terms. You shall not post any content that is unlawful, defamatory, libelous, threatening, harassing, abusive, obscene, or otherwise in violation of any applicable law or these Terms.

Intellectual Property

The content on the Website, including but not limited to text, graphics, images, and software, is the property of DotaIdeas or its licensors and is protected by copyright and other intellectual property laws.

Disclaimer of Warranties

The Website and all content and services provided on the Website are provided on an "as is" and "as available" basis, without warranty of any kind, either express or implied.

Limitation of Liability

DotaIdeas shall not be liable for any damages resulting from the use of the Website, including but not limited to direct, indirect, incidental, consequential, or punitive damages.

Indemnification

You agree to indemnify and hold DotaIdeas, its affiliates, and their respective officers, directors, and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your use of the Website, your violation of these Terms, or your violation of any rights of another.

Changes to These Terms

DotaIdeas reserves the right to modify these Terms at any time. Any changes to these Terms will be posted on this page and will become effective upon posting. You are responsible for regularly reviewing these Terms.

Termination

DotaIdeas reserves the right to terminate your access to the Website at any time and for any reason, without notice.


Privacy Policy

At Dota Ideas, we are committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, and share personal information when you use our website. We collect personal information from you when you provide it to us, such as when you create an account, make a purchase, or contact us with a question or concern. We may also collect certain technical information, such as your IP address and browser type, when you visit our website. We use the personal information that we collect to provide you with the products and services that you request, to communicate with you, and to improve the user experience on our website. We may also use your personal information for marketing purposes, such as to send you newsletters or special offers. We will not share your personal information with third parties except as required by law or as necessary to provide you with the products and services that you request. We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of internet transmission is completely secure, so we cannot guarantee the security of your personal information. By using our website, you consent to the collection, use, and sharing of your personal information as described in this Privacy Policy. If you have any questions or concerns about our privacy practices, please contact us.


Refund Policy

At Dota Ideas, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may request a full refund within 30 days of purchase. To initiate a refund, please contact us at hello@dotaideas.com with your order number and the reason for the refund. We will provide you with instructions on how to return the product.


Payments Policy

At Dota Ideas, we don’t accept payment methods, we externalize purchases. We do not accept personal checks or money orders. All prices on our website are listed in US dollars and are subject to change without notice. Sales taxes may apply depending where you live. If you have any questions about our payment policies, please contact us.


Contact Emails

General Information

If you have any questions or need more information, please don't hesitate to contact us at hello@dotaideas.com

Support

If you need help from our support team, write us to support@dotaideas.com

Report bugs

If you want to report a bug, write us to bugs@dotaideas.com

Suggest features or changes

If you want to submit a suggestion or change to our website, tell us over suggestions@dotaideas.com